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Quality care is our top priority.

Caring for people is at the core of everything we do.

Frequently Asked Questions

Extendicare provides long-term care and home health care services that support people at different stages of their lives. Whether you are exploring long-term care or home health care through ParaMed, the questions below offer helpful information about our services, how care is arranged, and what you can expect. Our goal is to help individuals and families feel informed and supported as they navigate care decisions.

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Long-Term Care

What is long-term care?

Long-term care is tailored to support people who can no longer live safely and independently at home but don’t need to be in a hospital. Long-term care homes offer 24/7 nursing and personal care, and full support in activities of daily living. Long-term care homes in Canada are regulated by provincial  governments and/or their respective health authorities and must meet established standards of care. Rates are set by government in each province.

What is retirement or independent living?

People living in retirement or independent living residences do not require 24/7 nursing and personal care. The rates in retirement or independent living residences are market rates and are not set by the government.

How much does long-term care cost? Is it affordable?

Long-term care can be afforded by everyone. Your income does not affect eligibility. Rates for all long-term care homes are set by government  and cover a variety of services, including nursing and personal care, meals and snacks, assistive devices to encourage independence, on-site medical care provided by a physician who makes regular visits to the home, as well as housekeeping and laundry services. Accommodation is a separate fee. Additionally, optional services, such as cable TV, hair salon appointments, dentist appointments, vision care, or specialized foot care, can also be charged to the resident or their family separately.

Can I bring personal items with me?

We want you to feel at home and we encourage you to bring personal items as space allows. You may want to bring pictures, framed photos of your family, or decorative pillows. We provide bed linens and towels, however, if you would like to bring your own, you are welcome to do so.

How do I offer feedback?

We value resident and family feedback and see it as essential to our work to continually improve  experiences at our homes. If you have feedback about the care you or a loved one is receiving, contact the home’s Administrator or Director of Care. 

What is Home Care?

Home care brings health care and personal support into the comfort of your own home, helping you remain safe, well, and as independent as possible. It is available to people of all ages and is designed to meet you where you are in life. 

Care may include nursing support, assistance with everyday activities, and rehabilitation therapies whether you are managing a chronic condition, recovering after a hospital stay, or approaching the end of life. Above all, home care focuses on comfort, dignity, and support for you and your loved ones during every stage of your journey. 

What Services are offered by ParaMed?

ParaMed offers flexible care options for individuals whose health care needs or circumstances have changed, making it harder to manage independently. 

ParaMed offers a full range of home health-care services, including home support, personal care, nursing, occupational therapy, physiotherapy, social work, speech language pathology and dietetics. Our mission is to provide people with the care they need, wherever they call home.  

Who will be coming to my home?

Your care will be provided by a dedicated team of highly trained professionals including nurses, rehabilitation therapists, and personal support providers chosen to match your unique needs. Each member of the ParaMed team is committed to your safety, comfort, and dignity, and meets all provincial regulatory requirements while upholding ParaMed’s high standards of care and quality. You can feel confident knowing you are supported by people who truly care about your wellbeing. 

Can ParaMed help if I'm caring for a loved one?

Yes.  

Caregivers often partner with ParaMed to help carry the day-to-day responsibilities of caring for a loved one. We understand how demanding and emotional this role can be, and no one should have to do it alone. 

ParaMed supports families and caregivers by offering respite care through trusted Personal Support (PSS) services, giving you time to rest and recharge. When additional help is needed, caregivers can also choose to include extra support providers or nursing visits, ensuring their loved one continues to receive attentive, compassionate care. 

How do I start services or request more information?

Patients can access home health care through a referral from a doctor or hospital, by contacting a local public health authority, or by contacting an organization like ParaMed directly.  

Access to publicly funded home care varies by province, depending on how each province has chosen to organize care in the community.   

If you are accessing care through your local health authority, a care coordinator will determine your eligibility and ParaMed will work in partnership with them to deliver your care as they have authorized. 

If you are considering services for yourself or someone you love, ParaMed is here to guide and support you. Our team members will take the time to listen, understand your unique needs, and walk you through the available care options. 

To get started or request more information, contact your local ParaMed branch or submit an online inquiry through the ParaMed Home Health Care website. 

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