Programs & Services

Our long term care homes provide a range of health care, recreational, support and professional services.

Health care services

High-quality health care programs and services

  • Nursing and clinical care with complete on-site professional nursing care is available 24/7. We care for and treat a variety of conditions, including the many stages of dementia and chronic illnesses.
  • We provide comprehensive prescription management and medication administration.
  • We develop detailed and documented care plans for each resident and take a team approach to help ensure their daily needs are met.
  • Each resident benefits from having a consistent personal care team who is responsible for helping with daily living essentials such as hygiene, dressing, toileting, eating, mobility and bedtime routines.
  • All staff members are fully qualified according to provincial requirements, and undergo comprehensive training to ensure they know all policies, standards and best practices of Extendicare.
  • Residents are also able to keep their current physician or have the option of being put on the roster of one of the medical doctors who serve our residents.

Dietary and Nutrition care

  • We have an in-house registered dietitian who provides dietary requirement assessments for each resident as part of our integrated health care team.
  • Individualized nutritional care plans are developed in consultation with family members, residents and other health care team members.
  • Specialized diets are developed and closely monitored for residents with unique dietary needs as a result of diabetes, heart disease or other specific conditions.
  • All meals and snacks served in our home are prepared on-site from scratch to ensure maximum freshness, taste and nutritional value.
  • Our menus offer choice at every meal and are changed regularly to offer a wide variety of delicious, nutritious meals. As well, residents are able to provide their feedback and we will make changes based on their suggestions and preferences.

Therapeutic care

We offer individualized and group therapy services that support improving/maintaining a person’s participation in daily activities and overall function. Services are provided by occupational therapists (OTs), physiotherapists (PTs) and assistants (e.g. Occupational Therapy/Physiotherapy Assistants, Rehabilitation Aides).

Occupational therapy services help individuals participate in life activities and provide recommendations for:

  • Activities of daily living (e.g. bathing, dressing, and eating)
  • Adaptive equipment (e.g. shower chairs, or equipment to make daily tasks easier)
  • Mobility equipment (e.g. canes, wheelchairs, etc.)
  • Techniques to aid in memory, concentration, and executive functioning (e.g., planning and prioritizing, functional cognition)
  • Falls prevention and accessibility

Physiotherapy focuses on promoting improved mobility, physical activity and overall health and wellness. They may provide recommendations and support treatment related to:

  • Falls Prevention
  • Mobility & Walking
  • Weight Bearing & Transfer Training
  • Least Restraints
  • Seating & Mobility

Both occupational therapists and physiotherapist play an important role as members of the health care team, including reducing the risk for falls, minimizing skin breakdown (i.e. pressure injuries), reducing the use of physical restraints, and improving overall quality of life.

Resident programming

Our teams work diligently to create a warm, welcoming environment where our long-term care residents feel at home, including celebrating the many different cultures represented in our communities. Throughout the year, long-term care homes across our network regularly adjust their ongoing resident programming and engagement activities to reflect the cultural backgrounds of their resident populations, tailoring meals, holiday celebrations and religious activities to make them feel at home.

Diet offerings are tailored as much as possible to residents' preferences to honour resident culture and dignity. Food choices that help a resident feel truly at home are an important part of honoring resident culture and dignity.

We have a Resident and Family Experience Manager who advises and supports homes on approaches to resident engagement.

Spiritual services

To meet the spiritual needs of our residents, worship services are available for a variety of religious denominations. Inter-denominational spiritual programs provided within our home include hymn sings, bible study, prayer meetings and memorial services.

Personal Care Services

Personal care services are available to residents at additional cost. Following are just some of the services that may be offered. The personal care services offered at each home is listed on their website.

  • Beautician
  • Optometrist
  • Denturist
  • Dentist
  • Foot Care

Recreation Services

Helping our residents live better means engaging and involving them in everything we do. Led by qualified teams, our homes provide group and independent recreational, therapeutic, and social activities seven days a week, indoors and outdoors, including holidays. The programs are based on the assessment and resident-centered care planning that supports the resident’s interests and quality of life.

The monthly activity calendar is designed to incorporate the five domains of well-being. These domains include physical, intellectual, emotional, spiritual, and social needs. The development, implementation, and evaluation of recreation and social activities is facilitated with input from residents and families and reviewed by Resident and Family Councils. Spiritual Care and Volunteer support is available to develop meaningful relationships, engage the community and support self-expression.